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We, UNEW Beauty Couture AG (hereinafter referred to as "UBCAG"), are the operator of the following websites (all hereinafter referred to as "Website") and, unless otherwise stated, are responsible for the data processing listed in this privacy policy.
So that you know what personal data we collect from you and for what purposes we use it, please take note of the information below. When it comes to data protection, we are guided primarily by the legal requirements of Swiss data protection law, in particular the Federal Data Protection Act (DPA) of September 2023.
Please note that the following information may be reviewed and amended from time to time. We therefore recommend that you consult this data protection declaration regularly. Furthermore, other companies are responsible under data protection law for individual data processing operations listed below or are jointly responsible with us, so that in these cases the information provided by these providers is also authoritative.
If you have any questions about this data protection information or the processing of your personal data, you can contact our data protection officer, who is also available to you in the event of requests for information, suggestions or complaintse-Mail: info@unew.chSubject: DATA PROTECTIONUNEW Beauty Couture AGSinserstrasse 8CH-6330 Cham
If the legal requirements are met, you have the following rights as a person affected by data processing:Right of accessYou have the right to request access to your personal data stored by us at any time free of charge if we are processing it. This gives you the opportunity to check what personal data we process about you and that we use it in accordance with the applicable data protection regulations.Right to rectificationYou have the right to have incorrect or incomplete personal data rectified and to be informed of the rectification. In this case, we will inform the recipients of the data concerned of the adjustments made, unless this is impossible or involves disproportionate effort.Right to erasureYou have the right to have your personal data erased under certain circumstances. In individual cases, particularly in the case of statutory retention obligations, the right to erasure may be excluded. In this case, the data may be blocked instead of erased if the conditions are met.Right to restriction of processingYou have the right to request that the processing of your personal data be restricted.Right to data portabilityYou have the right to receive from us the personal data that you have provided to us in a readable format free of charge.Right to objectYou can object to data processing at any time, in particular for data processing in connection with direct advertising (e.g. advertising emails).Right to withdraw consentYou have the right to withdraw any consent you have given at any time. However, processing activities based on your consent in the past will not become unlawful as a result of your withdrawal.To exercise these rights, please send us an e-mail to the e-mail address listed in section 2.Right to lodge a complaintYou have the right to lodge a complaint with a competent supervisory authority, e.g. against the way in which your personal data is processed.
We use appropriate technical and organisational security measures to protect your personal data stored with us against loss and unlawful processing, namely unauthorised access by third parties. Our employees and the service companies commissioned by us are obliged by us to maintain confidentiality and data protection. Furthermore, these persons are only granted access to the personal data to the extent necessary for the fulfilment of their tasks.
Our security measures are continuously adapted in line with technological developments. However, the transmission of information via the Internet and electronic means of communication always involves certain security risks and even we cannot provide an absolute guarantee for the security of information transmitted in this way.
If you contact us via our contact addresses and channels (e.g. by e-mail, telephone or contact form), your personal data will be processed. The data you have provided us with, e.g. the name of your company, your name, your function, your e-mail address or telephone number and your request, will be processed. In addition, the time of receipt of the request is documented. Mandatory data are marked with an asterisk (*) in contact forms.We process this data exclusively in order to deal with your request (e.g. providing information about a product, support in the processing of contracts such as the return of products, incorporating your feedback into the improvement of our service).
If it is possible to clearly identify you, we will store and link the data described in this data protection declaration, i.e. in particular your personal details, your contact details, your contract details and your surfing behaviour on our websites, in a central database. This serves the efficient administration of customer data and allows us to adequately respond to your requests and enables the efficient provision of the services you have requested and the processing of the associated contracts.
We analyse this data to improve and develop our offers in order to display and suggest the most relevant information and offers to you. We also use methods that predict possible interests and future orders based on your website usage.
If you register for our e-mail newsletter (e.g. when opening or within your customer account), your e-mail address will be stored. Mandatory information is marked with an asterisk (*) in the registration form.In order to avoid misuse and to ensure that the owner of an e-mail address has actually given their consent themselves, we use the so-called double opt-in for the registration of customers who are not clearly identifiable. In this case, after sending the registration, you will receive an e-mail from us containing a confirmation link. To definitely register for the newsletter, you must click on this link. If you do not click on the confirmation link within the specified period, your data will be deleted again and our newsletter will not be sent to this address.
By registering, you consent to the processing of this data in order to receive messages from us about our company, our offers from the various areas. This may also include behaviour-based or personalised content as well as invitations to participate in competitions or to evaluate the products and services we offer. The collection of the e-mail address allows us to verify the assignment of the registration to a possibly already existing customer number. The link to a customer account helps us to make the offers and content contained in the newsletter more relevant to you and better tailored to your needs.We will use your data for emailing until you revoke your consent. Revocation is possible at any time, in particular via the unsubscribe link in all our marketing emails or via your profile.
Our marketing emails may contain a so-called web beacon or 1x1 pixel (tracking pixel) or similar technical tools. A web beacon is an invisible graphic that is linked to the user ID of the respective newsletter subscriber. For each marketing email sent, we receive information on which addresses have not yet received the email, to which addresses it was sent and for which addresses the sending failed. It also shows which addresses have opened the email and which links they have clicked on. Finally, we also receive information about which addresses have unsubscribed. We use this data for statistical purposes and to optimise the marketing e-mails in terms of frequency, timing, structure and content. This allows us to better tailor the information and offers in our emails to the individual interests of the recipients.
The web beacon is deleted when you delete the email. To prevent the use of the web beacon in our marketing emails, please set the parameters of your email programme so that HTML is not displayed in messages, if this is not already the case by default. You can find information on how to configure this setting in the help sections of your email software.by subscribing to the newsletter, you also consent to the statistical analysis of user behaviour for the purpose of optimising and adapting the newsletter.
We use Shopify and/or Mailchimp email marketing software for marketing and transactional emails.Therefore, your data will be stored in a Shopify and/or Mailchimp database, allowing Shopify and/or Mailchimp to access your data as necessary to provide you with the Software and to assist you in using the Software.
Without the support of other companies, we would not be able to provide our services in the desired form. In order for us to be able to use the services of these companies, it is also necessary to pass on your personal data to a certain extent. Such a transfer takes place in particular insofar as this is necessary for the fulfilment of the contract requested by you, i.e. for example to the logistics or transport companies which deliver the requested products, or to a manufacturer who is to fulfil your warranty claim, as well as the companies which support us for the payment processing.
Furthermore, data is passed on to selected service providers and only to the extent necessary for the provision of the service. Various third party service providers are also explicitly mentioned in this privacy policy, e.g. in the sections on marketing. These are, for example, IT service providers (such as providers of software solutions), advertising agencies and consulting companies.
In addition, your data may be disclosed, in particular to authorities, legal advisors or debt collection agencies, if we are legally obliged to do so or if this is necessary to protect our rights, in particular to enforce claims arising from our relationship with you. Data may also be disclosed if another company intends to acquire our company or parts thereof and such disclosure is necessary to carry out due diligence or to complete the transaction.
We are also entitled to transfer your personal data to third parties abroad if this is necessary to carry out the data processing mentioned in this data protection declaration (see in particular sections 12-15). In doing so, the legal provisions on the disclosure of personal data to third parties will of course be complied with. If the country in question does not have an adequate level of data protection, we guarantee through contractual arrangements that your data is adequately protected at these companies.
We only store personal data for as long as is necessary to carry out the processing explained in this data protection declaration within the scope of our legitimate interest. In the case of contractual data, storage is required by statutory retention obligations. Requirements that oblige us to retain data arise from the provisions on accounting and from tax law regulations. According to these regulations, business communication, concluded contracts and accounting vouchers must be stored for up to 10 years. As far as we no longer need this data to perform the services for you, the data will be blocked. This means that the data may then only be used if this is necessary to fulfil the retention obligations or to defend and enforce our legal interests. The data will be deleted as soon as there is no longer any obligation to retain the data and no longer any legitimate interest in retaining it.
When you visit our website, our servers temporarily store every access in a log file. The following data is collected without your intervention and stored until it is automatically deleted by us:the IP address of the requesting computer,the date and time of access,the name and URL of the retrieved file,the status code (e.g. error message),the website from which the access was made, if applicable with the search word used,the operating system of your computer or mobile phone and the browser you use (incl. type, version and language setting),the transmission protocol used (e.g. HTTP/1.1)Device type, in the case of access by mobile phones,the city or region from where the access was made,
This data is collected and processed for the purpose of enabling the use of our website (connection establishment), to ensure system security and stability on a permanent basis as well as for error and performance analysis and enables us to optimise our website (cf. also section 13 on the last points).
In the event of an attack on the network infrastructure of the website or a suspicion of other unauthorised or abusive website use, the IP address and the other data will be evaluated for the purpose of clarification and defence and, if necessary, used in the context of criminal proceedings to identify and take civil and criminal action against the users concerned.
Finally, when you visit our website, we use cookies as well as applications and tools that are based on the use of cookies. In this context, the data described here may also be processed. You will find more details on this in the other subsequent sections of this data protection declaration, in particular section 11.
Cookies are information files that your web browser stores on your computer's hard drive or memory when you visit our website. Cookies are assigned identification numbers that identify your browser and allow the information contained in the cookie to be read.
Among other things, cookies help to make your visit to our website easier, more pleasant and more meaningful. We use cookies for various purposes that are necessary, i.e. "technically required", for your desired use of the website. For example, we use cookies to be able to identify you as a registered user after logging in, without you having to log in again each time when navigating the various sub-pages. The provision of the shopping basket and order function is also based on the use of cookies. Furthermore, cookies also perform other technical functions required for the operation of the website, such as so-called load balancing, i.e. the distribution of the performance load of the page to different web servers in order to relieve the servers. Cookies are also used for security purposes, for example to prevent the unauthorised posting of content. Finally, we also use cookies as part of the design and programming of our website, e.g. to enable the uploading of scripts or codes.
Most Internet browsers accept cookies automatically. You can configure your browser so that no cookies are stored on your computer or so that a message always appears when you receive a new cookie. Please contact your browser provider to find out how you can configure cookies: Deactivating cookies may mean that you cannot use all the functions of our website.
The Shopify Search Engine is used on our website. This allows us to provide you with an efficient search function on our website.
When using our search fields, your browser may also transmit the log file data listed under section 10 (incl. IP address) as well as the search term you entered to Google, provided you have installed JavaScript in your browser. If you would like to prevent the transmission of data, you can deactivate JavaScript in the browser settings (usually in the "Data protection" menu). Please note that the search function and other functions of the website may be impaired in this case.
For the further processing of data by Google, please refer to Shopify's privacy policy on their homepage.
For the purpose of demand-oriented design and continuous optimisation of our website, we use the web analysis services listed below. In this context, pseudonymised usage profiles are created and cookies are used (please also refer to section 11). The information generated by the cookie about your use of this website is usually transmitted together with the log file data listed in section 10 to a server of the service provider, where it is stored and processed. this may also involve transmission to servers abroad, e.g. the USA (see section 8 for this, in particular the guarantees taken).
By processing the data, we obtain the following information, among others:Navigation path followed by a visitor on the site (incl. content viewed and products selected or purchased),Dwell time on the website or sub-page,the sub-page on which the website is left,the country, region or city from where access is made,End device (type, version, colour depth, resolution, width and height of the browser window) andReturning or new visitor.
On our behalf, the provider will use this information to evaluate the use of the website, to compile reports on website activities for us and to provide other services related to website and internet use for the purposes of market research and demand-oriented design of these internet pages. For these processing operations, we and the providers may be considered joint data controllers up to a certain extent.
For the further processing of the data by the respective provider as the (sole) data protection controller, in particular also any forwarding of this information to third parties such as authorities on the basis of national legal regulations, please refer to the respective data protection information of the provider.
We use the web analytics service Google Analytics from Google Ireland Limited (Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland) or Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) ("Google"), which may transmit the data described about the use of the website for the processing purposes explained (see section 13.1) to the servers of Google LLC. in the USA. The IP address will be shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. users can prevent the collection of the data generated by the cookie and related to the use of the website by the user concerned to Google and the processing of this data by Google by downloading and installing the browser plugin under the following link:Google Tool Link Further information on data protection at Google can be found on the Google homepage .
We use Facebook pixel tracking and Facebook Advanced Matching. If you are logged in to Facebook and visit our online shop, data is transmitted to Facebook, which allows the display of targeted advertising. The authorisation for this can be switched off in your Facebook profile.
On our website we have included links to our profiles in the social networks of the following providers:Meta Platforms Inc, 1601 S California Ave, Palo Alto, CA 94304, USA;X, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA;Linkedin Unlimited Company, Wilton Place, Dublin 2, Ireland;Pinterest Inc, San Francisco, CA 94103, USA;Shopify 151 O'Connor St Ground floor, Ottawa, ON K2P 2L8, CanadaTikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland
If you click on the social network icons, you will be automatically redirected to our profile in the respective network. This establishes a direct connection between your browser and the server of the respective social network. If you click on a link to a network while you are logged into your user account with the relevant network, the content of our website may be linked to your profile so that the network can directly associate your visit to our website with your account. If you wish to prevent this, you should log out before clicking on the relevant links. A connection between your access to our website and your user account takes place in any case if you log in to the respective network after clicking on the link. The respective provider is responsible under data protection law for the associated data processing. Please therefore note the information on the network's website.
On our website, you can use social plugins from the providers listed below:Meta Platforms Inc, 1601 S California Ave, Palo Alto, CA 94304, USA;X, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA;Linkedin Unlimited Company, Wilton Place, Dublin 2, Ireland;Pinterest Inc, San Francisco, CA 94103, USA;Shopify 151 O'Connor St Ground floor, Ottawa, ON K2P 2L8, Canada
You can find the data protection declarations of the providers mentioned above on the respective homepage.we use the social plugins to make it easier for you to share content from our website. The social plugins help us to increase the visibility of our content on social networks and thus contribute to better marketing.the plugins are deactivated on our websites by default and therefore do not send any data to the social networks when you simply visit our website. To increase data protection, we have integrated the plugins in such a way that a connection is not automatically established with the servers of the networks. Your browser only establishes a direct connection to the servers of the respective social network when you activate the plugins and thus give your consent to data transmission and further processing by the social network providers, and the content of the plugin is transmitted directly from the social network to your browser, which integrates it into the website. As a result, the respective provider receives the information that your browser has accessed the corresponding page of our website, even if you do not have an account with this social network or are not currently logged in to it. This information (including your IP address) is transmitted directly from your browser to a server of the provider (usually in the USA) and stored there. We have no influence on the scope of the data that the provider collects with the plugin, although we can be considered jointly responsible with the providers to a certain extent from a data protection perspective.
If you are logged in to the social network, it can assign your visit to our website directly to your user account. If you interact with the plugins, the corresponding information is also transmitted directly to a server of the provider and stored there. The information (e.g. that you like a product of ours) may also be published on the social network and possibly displayed to other users of the social network. The provider of the social network may use this information for the purpose of placing advertisements and designing the respective offer in line with requirements. For this purpose, usage, interest and relationship profiles could be created, e.g. to evaluate your use of our website with regard to the advertisements displayed to you on the social network, to inform other users about your activities on our website and to provide other services associated with the use of the social network. The purpose and scope of the data collection and the further processing and use of the data by the providers of the social networks, as well as your rights in this regard and setting options for protecting your privacy, can be found directly in the data protection information of the respective provider.
If you do not want the provider of the social network to assign the data collected via our website to your user account, you must log out of the social network before activating the plugins. You can revoke your consent at any time by declaring your revocation to the provider of the plugin in accordance with the information in their data protection information.
We use services of various companies to provide you with interesting offers online. In the process, your user behaviour on our website and websites of other providers is analysed in order to subsequently be able to show you online advertising that is individually tailored to you.
Most technologies for tracking your user behaviour and for the targeted display of advertising work with cookies (see also section 11), which can be used to recognise your browser across different websites. Depending on the service provider, it may also be possible for you to be recognised online even when using different end devices (e.g. laptop and smartphone). This may be the case, for example, if you have registered for a service that you use with several devices.
In addition to the data already mentioned, which is generated when websites are called up ("log file data", see section 10) and when cookies are used (section 11) and which may reach the companies involved in the advertising networks, the following data in particular is included in the selection of the advertising that is potentially most relevant to you:Information about you that you provided when registering or using a service from advertising partners (e.g. your gender, age group);User behaviour (e.g. search queries, interactions with advertising, types of websites visited, products viewed and purchased, newsletters subscribed to).We and our service providers use this data to identify whether you belong to the target group we address and take this into account when selecting the advertisements. For example, after you have visited our site, you may be shown ads for the products you have consulted when you visit other sites ("re-targeting"). Depending on the scope of the data, a user's profile may also be created, which is evaluated automatically, and the ads are selected according to the information stored in the profile, such as membership of certain demographic segments or potential interests or behaviours. Such ads may be presented to you on various channels, which include, in addition to our website or app (as part of onsite and in-app marketing), ads served through the online advertising networks we use, such as Google.
The data may then be analysed for the purpose of billing the service provider and assessing the effectiveness of advertising measures in order to better understand the needs of our users and customers and to improve future campaigns. This may also include information that the taking of an action (e.g. visiting certain sections of our websites or sending information) is due to a particular advertising ad. We also receive aggregated reports from service providers of ad activity and information about how users interact with our website and ads.
You can revoke your consent at any time by rejecting or switching off the relevant cookies in your web browser settings (see section 11). You can also find further options for blocking advertising in the information provided by the respective service provider.
Our website uses the services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google") for online advertising. Google uses cookies for this purpose, such as the so-called DoubleClick cookie, which enable your browser to be recognised when visiting other websites. The information generated by the cookies about your visit to these websites (including your IP address) will be transmitted to and stored by Google on servers in the United States (please also refer to section 6). Further information on data protection at Google can be found on their homepage.
You can withdraw your consent at any time by rejecting or switching off the relevant cookies in the settings of your web browser (see section 11). You can find further options for blocking advertising on Google's support homepage.we may use Google Ads Customer Match. This is a function within Google Ads that can be used to reach interested parties and existing customers in Google Search, in the Google Shopping tab, in Gmail, on YouTube and in the Google networks for advertisements more effectively and in a personalised manner. Google Ads customer matching is used in particular for remarketing, optimising campaigns and increasing the conversion rate.
Google Ads personalisation is based on audience attribution and is carried out by Google using information from your Google Account and based on the activities and interests that occur when you use Google products and Google advertising partners. As a Google advertising partner, the use of Google Ads Customer Matching enables us to target you more precisely and ensures, for example, that the advertising played via Google Ads is tailored more precisely to the target group-specific interests that follow from your use of our shop. Google Ads customer matching does not require any separate cookies for this purpose. Google requires a list of customer data from us in order to understand whether you are already known to Google as a user. However, no profiles are created or expanded in the process. Google does not receive your actual data (e.g. email address, telephone number), but only so-called hashed codes that are created using one-way encryption. Google matches these hashed codes with its own user database. Google cannot decrypt these codes again unless the corresponding data is already available in its own user database. As a result, Google does not receive the customer data uploaded during the upload, but can only determine whether the data is already available at Google or not. If the data is not available at Google, the hashed codes created on the basis of the customer data cannot be decrypted again. Otherwise, the codes already known to Google and the hashed codes match and an assignment for the creation of target groups is possible. After the target groups have been created, the uploaded data is deleted.
If you contact us via chat, your personal data will be processed. The data that you have provided to us will be processed, e.g. the name of your company, your name, your function, your e-mail address and your enquiry. In addition, the time of receipt of the enquiry is documented. Mandatory information is marked with an asterisk (*) and we process this data exclusively in order to fulfil your request (e.g. providing information about a product, assisting with contract processing such as the return of products, incorporating your feedback into the improvement of our service). We use a tool from Shopify and WhatsApp from Meta to provide the chat function.
If you open a customer account on our website, we collect the following data, whereby mandatory information is marked with an asterisk (*) in the corresponding form:Personal data:SalutationNameFirst nameBilling and delivery addressBirthdayCompany, Company address Telephone numberLogin data:E-mail addressPassword Further information: LanguagesGender
We use the personal details to establish your identity and to check the requirements for registration. The e-mail address and password together serve as login data and thus to ensure that the correct person is using the website under your details. We also need your e-mail address to verify and confirm the opening of your account and for future communication with you required for contract fulfilment. We also use the data to provide an overview of the products and services ordered (see sections 18 and 23 in particular) and a simple way to manage your personal data, to administer our website and the contractual relationships, i.e. to establish, organise the content of, process and amend the contracts concluded with you via your customer account.We process the information on language and gender in order to display offer suggestions on the website that are best tailored to your profile or your personal needs, to statistically record and evaluate the selected offers and thus to optimise our suggestions and offers; to avoid misuse, you must always treat your login data confidentially and should close the browser window when you have finished communicating with us, especially if you share the computer with others.
If you wish to order products or book services on the website, we require various data for the processing of the contract. If you do not log in with your customer account (see section 17), we collect the following data - depending on the product or service - whereby mandatory data is marked with an asterisk (*) in the corresponding form:SalutationNameFirst nameBilling and delivery addressE-mail addressBirthday Founding dateCompany, company addressTelephone number
We use the data to establish your identity before concluding a contract. We also need your e-mail address to confirm your order and for future communication with you required for contract fulfilment. We store your data together with the order details (e.g. time, order number), the data on the services ordered/booked (e.g. name, price and features of the product; "product data"), the payment data (e.g. selected payment method, confirmation of payment and time; see also section 19) as well as the information on the processing and fulfilment of the contract (e.g. return of products, use of service or warranty). We will also pass on the required information to any third-party service providers (e.g. transport companies) insofar as this is necessary for the fulfilment of the contract.The provision of data that is not marked as mandatory is voluntary. We process this data in order to tailor our offer to your personal needs in the best possible way, to facilitate the processing of contracts, to contact you via an alternative communication channel if necessary with a view to fulfilling the contract or for statistical collection and evaluation in order to optimise our offers.
If you purchase services or products for a fee on our website, depending on the product or service and the desired payment method - in addition to the information mentioned in section 18 - you may be required to provide further data, such as your credit card information or login with your payment service provider. This information, as well as the fact that you have purchased a service from us for the amount and at the time in question, will be forwarded to the respective payment service providers (e.g. payment solution providers, credit card issuers and credit card acquirers). In doing so, always also observe the information of the respective company, in particular the data protection declaration and the general terms and conditions.
Our payment service providers are TWINT only in SwitzerlandSHOPIFY PAYMENTS for VISA and MastercardPayPal
In the case of payments via a payment service provider, the required personal data are transmitted to Shopify for fraud analysis and use the information received about the statistical probability of a payment default for a weighed decision about the establishment, implementation or termination of the contractual relationship. The creditworthiness information may include probability values (score values) which have been calculated on the basis of scientifically recognised mathematical-statistical procedures and in the calculation of which, among other things, address data are included. Your interests worthy of protection are taken into account in accordance with the legal provisions.
If you make a purchase on account, we may obtain credit information from a credit agency on the basis of mathematical-statistical procedures in order to safeguard our legitimate interests. This is also done for items that are subject to an age restriction and we do not carry out this check systematically.
In order to help other users with their purchasing decisions and to support our quality management (in particular the processing of negative feedback), you have the opportunity to rate ordered products on our website. The data that you have made available to us will be processed and published on the website, i.e. in addition to your rating and its time, possibly also a comment that you have added to your rating or the name you have given as your nickname. The nickname may be a freely chosen fantasy name so that no conclusions can be drawn about your real name or your person. By publishing comments and contributions on our website, you confirm that you as the author agree that your comment with nickname and any uploaded photos and videos are publicly visible on the website and that we may use them freely and free of charge for advertising purposes. we reserve the right to delete unlawful reviews and to contact you in the event of suspicion and ask you to comment.
In order to prevent misuse and to take action against unlawful behaviour (in particular theft and damage to property), the entrance area and the publicly accessible areas of our beauty salon are monitored by cameras. The image data is only viewed if there is a suspicion of unlawful behaviour. Otherwise, the images are automatically deleted after 60 days and we use a service provider to provide the video surveillance system, who may have access to the data if this is necessary for the provision of the system. If the suspicion of unlawful behaviour is substantiated, the data may then be passed on to the extent necessary for the enforcement of claims or the filing of reports to consulting firms (in particular our law firm) and authorities.
UNEW Beauty Couture AGCham, January 2024
